“Being a part of CCN has opened my eyes
to what is going on out there and made me
realise just how open and honest Bromford is as
a business. Bearing in mind the meetings take
place with senior colleagues including board
members and some of the executive team, it’s
always really relaxed and everyone is
so friendly.
“Since getting involved in CCN and seeing
how things are handled I’ve got to say that I’m
really impressed. They’re not perfect by any
means (who is?) but in my experience Bromford
has an open and honest approach and try
their best to resolve situations in the best way
possible. They always take a person-centred
approach, not just looking at the situation, and
they look at every angle possible.
“When I had a complaint, I really appreciated
their approach of having one dedicated
person who ‘owns’ the process. I was given
their mobile number and they were always
there to talk about what was happening. And
when the process was coming to end, I was
asked if I felt like it had been resolved, rather
than them telling me that it had been. I thought
that this was really good as often a company’s
idea of what a resolved complaint looks
like is very different to that of the aggrieved
customer. Another nice touch was the hand-
written note I received at the end of the
process, it’s the small things that make all the
difference to how you feel.
“I’d definitely recommend getting involved
to anyone who is interested. It’s a really good
experience and I enjoy every meeting. We
meet up four times a year and I get something
out of every time we meet, it’s never a waste of
time. All feedback, both negative and positive
is greatly received and it’s so rewarding to
know that your opinion really does matter.”
If Angela’s experiences have sparked
something in you and you’d like to get involved
please take a look at our website to find
out more.
Customer Annual Review 2018