Customer Annual Review Customer Annual Review - Page 14

Your involvement. Firstly, we’d like to say a massive thank you. Over the last year nearly 8,000 of you have told us what you think of us, your homes and the services we provide. It’s so important that you keep telling us how you feel as your feedback drives improvements in everything that we do. It could be our repairs service, the condition of your home when you move in or the way you feel about your neighbourhood – no matter what it is we’d love to hear from you. That’s why we’ve made it easy for you to share your experiences with us. Whether you prefer to contact us over the phone, by email, via our website, face-to-face or through social media there’s a way that suits everyone and you’ll find more about this here. We’ve been working hard to continually improve our website to be able to offer the kind of service you expect from us. Over the last year we’ve seen a huge increase in the amount of you visiting us online with over 51,000 more visits compared to the previous Customer Annual Review 2018 year. We continue to work on our online offer as we understand that you expect access to a website that works for you. We’ve noticed our online portal is starting to make a difference too. Almost 7,500 of you have used it to make rent