Customer Annual Review 2017 Customer Annual Review - Page 5

Find all the information you’ll need to help you prepare for Universal Credit It can be really hard to open up about your money worries but our colleagues are here to help so please have a chat with them about anything that’s bothering you. Here, Sam Siviter, a money advisor in the Black Country talks about the importance of building trust between us and being able to take the ti me to listen to you. To help you understand a litt le more about why we have invested in creati ng the neighbourhood coach role please take a look at this blog from localiti es leader, Darrin Gamble. Watch these short videos to help you understand more about welfare reform and Universal Credit CUSTOMER ANNUAL REVIEW 2017 5