Find all the
information
you’ll need
to help you
prepare for
Universal
Credit
It can be really hard to open up about
your money worries but our colleagues
are here to help so please have a
chat with them about anything that’s
bothering you. Here, Sam Siviter, a
money advisor in the Black Country talks
about the importance of building trust
between us and being able to take the
ti me to listen to you.
To help you understand a litt le more
about why we have invested in creati ng
the neighbourhood coach role please
take a look at this blog from localiti es
leader, Darrin Gamble.
Watch these
short videos to help
you understand
more about
welfare reform and
Universal Credit
CUSTOMER ANNUAL REVIEW 2017
5