Customer Annual Review 2017 Customer Annual Review - Page 3

Your feedback is really important to us and every three months we publish the results of what you’ve told us on our website. Come and have a look at how we’re doing…and don’t forget to let us know what you think. Our tallest accommodati on, David Garrick Gardens, which promotes independent living for people over 55, is eight storeys high. We have close working relati onships with Staff ordshire Fire & Rescue and have recently worked alongside them to fi t a £100,000 state-of-the-art automati c sprinkler system in all 63 homes and communal areas as well as brand new fi re doors. The feedback from customers living at the scheme has been really positi ve, with Maureen Washbrook saying: “Even before the tragic Grenfell Tower fi re, Bromford and Staff ordshire Fire & Rescue were installing this system - it’s very reassuring. It’s nice to know Bromford take fi re safety so seriously and I don’t think you could really ask for more.” You can read the full story here Thank you for taking the ti me to read this review. We’d love to know what you think – and if you have any ideas of how it can be improved for next year, please let us know. Take a look at page 20 for all the ways in which any of you can share your thoughts with us, at any ti me. We look forward to hearing from you soon. What’s Inside 4 6 8 10 12 14 Your tenancy The right home for you Your home Increasing the supply of new homes Your community Your involvement 16 Have confi dence in your experience 18 When things go wrong 19 The value we create 20 Have your say 22 Looking forward CUSTOMER ANNUAL REVIEW 2017 3