The value we
When it comes to money, we all want to
know that we’ve got the best possible deals
available. This is true for how we manage our
fi nances too because every penny we save
goes towards giving you the kind of homes and
services you tell us you want.
By watching the pennies, through procurement we’ve
saved almost £550,000 over the last year. The majority of
this has been saved by avoiding costs and being savvier
in the way we do business. For example, we negoti ated
savings of nearly £40,000 for our major plumbing and
heati ng materials. But this wasn’t just about the money
– we’ve now got a bett er deal in place with our suppliers
which has seen a reducti on in cancelled jobs, leading to
an improved service for you.
Other savings have been made by streamlining how
many suppliers we work with, making the best use of our
buildings and colleagues and re-negoti ati ng the cost of
things like our ‘out of hours’ call handling service. These
kinds of savings help us to invest in your homes and
the services that matt er to you – but the value doesn’t
end there. We also have to make sure we’re getti ng the
maximum value from the services we provide.
You rate us
4.3
out of 5
(up from 3.7
last year)
Value in this sense, could be helping you into work or
educati on, out of debt or simply making your homes
more aff ordable to live in. This is called social value, you
can fi nd out more about this here.
By working more effi ciently, this year has also seen
approval for an additi onal £16m to be invested in
improvements that deliver the greatest social value.
And, keeping in line with our drive to bring more services
in-house, it was agreed all work would be carried out by
Bromford colleagues – helping to save another £4.5m
over the life of the programme. All money that will be
re-invested into your homes and neighbourhoods. These
improvements include new heati ng systems, improved
insulati on and replacement windows and doors – you
can read more about this on page 8.
Carrying out aids and adaptati ons that have allowed
more of you to stay in your current home is a good
example of where we have reinvested some of the
money saved to create social value. By doing this work
we have created a potenti al social value amount of
£6.4m - that’s £4.04 for every £1 we invested.
To read more about our approach to achieving value for
money, and what we’re planning for the year ahead, take
a look at our Value for Money report.
Did you know? Bromford is a not-for-
profi t organisation which means that
every pound saved is re-invested in
your homes and communities.
?
CUSTOMER ANNUAL REVIEW 2017
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