You rate us
7.4 out of10
for providing
value for money
up from
7 out of 10
last year
Savings like these mean we can invest more in the homes and services that make a difference to you - but the value doesn’t end there. We also have to ensure we get maximum value from the services we provide.
Value in this sense might mean helping you reduce your debt, get into work or education or helping to improve health. We call this social value and you can read more in our social impact report here
Here are some examples of what we’ve been doing:
• In piloting new services that helped customers get the most
out of life, we created £1.15m of social value – that’s £2.59 for
every £1 we invested
• Our opportunities service created £3.3m of social value by
helping customers gain the skills and confidence to access
sustainable work. This is £11.54 for every £1 invested
• Short term support services aimed at helping people live
more independently in their own homes created £408k of
social value, a return of £13.62 for every £1 invested
• Aids and adaptations to homes, to enable customers to
remain in their own homes created £3.6m of social value.
That’s £3.63 for every £1 invested.
• Being savvy and keeping a firm eye on the value of the money
we spend and the value we create has enabled us to invest an
additional £3.5m in the neighbourhood coach approach,
which is pretty rare in the current climate when other housing
associations are having to scale their services back. So it really is
important we continue to keep focused on value.
To read more about what we did last year to achieve value for money and what we’re planning for the coming year, take a look at our Value for Money report here
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