Customer Annual Review 2016 - Page 20

The value we create.

Everything we do is geared towards helping you to achieve your goals and get the most out of life. To do this it’s important we get the maximum benefit out of every pound we spend so that we can offer more of the services that are important to you.

Much the same as when you do your weekly shop or are looking for a new mobile phone, we shop around for the best deals which allow us to save money without compromising on quality – essentially we look at the value for money of things.

By doing just this, our procurement team made savings of more than £3m over the last year. Negotiating new or existing deals on professional fees, energy supply, materials and home maintenance contracts have all helped to make these substantial savings.

Here are some of the savings we’ve made over the last year. We’ve saved:


gas installation and servicing


on kitchens

and bathroom materials


on things like mobile phone deals, architects' fees and cleaning services