Customer Annual Review 2016 - Page 15

We aim to increase the number of times our website is visited year-on-year.

80% of your enquiries will be resolved at the first point of contact.

We aim to get more of you involved in service development and improvements than ever before.

Over 263,260 people visited our website last year - that's an increase of 6.2%

85% of enquiries were resolved at the first point of contact, up from 79% last year.

More than 570 of you have signed up to get involved with Bromford service developments and improvements.

WHAT WE SAID

HOW WE DID

ACHIEVED

How have we done?

Check out the performance

hub here

15

An explanation of the lights: Green means we’re delivering. Amber means we’re very close to achieving the target – within 5% or 0.5. Red means we need to do more, as we’re a distance from achieving the target.