Customer Annual Review 2016 - Page 13

How we've performed for you

<Interactive button> Take a look at how stepping back and allowing friendships to flourish is helping to build communities http://www.bromford.co.uk/news-hub/blog/2016/may/from-little-acorns-mighty-oaks-grow/>

We want 80% of you to recommend your neighbourhood as a place to live.

We aim to minimise the number of ASB cases that go to court by using non-legal remedies such as mediation.

We aim to make your neighbourhood as clean and safe as possible.

87% of you said you would recommend your neighbourhood as a place to live, up from 82% last year.

We opened a total of 406 ASB cases last year, 80% (324) of these were closed without court action. 74 cases were issued to court and 54 resulted in eviction.

You rated us 7.5 out of 10 - up from a last year's rating of 7.2

WHAT WE SAID

HOW WE DID

ACHIEVED

How have we done?

Take a look at

how stepping back

and allowing friendships

to flourish is helping to

build communities

Check out your

options here

13

An explanation of the lights: Green means we’re delivering. Amber means we’re very close to achieving the target – within 5% or 0.5. Red means we need to do more, as we’re a distance from achieving the target.