Customer Annual Review 2016 - Page 11

We aimed to develop more than 600 new homes last year.

We want to develop specialist homes where communities can flourish.

465 new homes were completed during the year with the remainder still in construction.

Two MyPlace schemes have been built with a further eight coming soon.

Two new retirement living schemes are in the process of being built.

WHAT WE SAID

HOW WE DID

ACHIEVED

Whilst we try to invest in your homes to make them work for you, sometimes it’s just not possible and we need to look at redeveloping them. Over the past year we have started to identify some homes that are no longer fit for purpose - generally we see that they’re incredibly expensive to run due to poor energy efficiency.

By building new houses we can offer you high quality, low maintenance, warm, dry, energy efficient homes. Our newly built homes are typically a third cheaper to heat and power than the old inefficient ones we have replaced. This means that the families who live there will have more money to spend on other things rather than heating and energy.

All customers who are affected by the redevelopment of homes have been informed. If you would like to find out more, click here

Building a better future...

Do you rent,

but fancy being a

home owner?

Check out your

options here

Read more

about our redevelopment

plans here

11

An explanation of the lights: Green means we’re delivering. Amber means we’re very close to achieving the target – within 5% or 0.5. Red means we need to do more, as we’re a distance from achieving the target.