Customer Annual Review 2015 | Page 18

Lookingforward Much of this review is about taking a look back over the last 12 months to see how Bromford has performed for you. But what about the year ahead? Here, Nick Cummins, summarises some of the priorities we’ll be focusing on in the coming year. You’ve read a lot in this review about some of the priorities we tackled last year and it’s fair to say that many of these challenges continue to be a focus for you and for us over the next 12 months. Government reforms to welfare benefits continue to hit many of you hard and with the rollout of Universal Credi