How we ’ ve performed for you 2014 / 15
Your comm
Building a strong community is what the Deal is all about and we are committed to creating neighbourhoods that you feel are clean and safe .
This year we have piloted having a community connector to work with our older customers , helping them to live well by becoming more involved in activities and the wider community . The community connector works to understand their skills , talents and gifts and how these can complement the community and enrich everyone ’ s life .
Our opportunities team are also working hard to help communities reach their full potential by promoting a wide range of services . This journey could include finding and obtaining work , learning new skills , accessing volunteering , education or work experience . This service is tailored to what you want and is unique to everyone . There is no ‘ one size fits all ’ approach so you can expect to have a service that meets your needs .
How have we done ?
WHAT WE SAID HOW WE DID ACHIEVED
We want 80 % of you to recommend your neighbourhood as a place to live .
We want 82 % of you to recommend the way we deal with anti-social behaviour ( ASB ).
We aim to minimise the number of ASB cases that go to court by using non-legal remedies such as mediation .
82 % of you would recommend your neighbourhood as a place to live .
85 % of you would recommend us for how we dealt with your ASB issue .
We opened a total of 510 anti-social behaviour cases last year , 90 % of these were closed without court action and 81 resulted in an eviction .
8 CUSTOMER ANNUAL REVIEW 2015