How we ’ ve performed for you 2014 / 15
Your home
Providing you with a home that you can be proud of is an important part of our Deal relationship . Last year we completed over 90,000 repairs at a cost of £ 11.9 million . These were predominantly carried out by our in-house team .
Over the past few years we ’ ve expanded our own team ’ s capacity to undertake repairs , whilst reducing the work passed to sub-contractors . As a result of this we ’ ve seen both a reduction of jobs that are work-inprogress and an increase in positive feedback from you .
We also :
• Completed 1,100 aids and adaptations and secured £ 1.3m grant funding to help your home meet your needs
• Invested £ 19m in planned improvement works , with a focus on heating system upgrades
• We undertook 1,500 heating system upgrades and installed 700 new systems .
With winter on the way , we know that heating your property is a significant issue for some of you and we recognise that excess cold , damp and condensation can be a health hazard . With this in mind we ’ ve invested even more in heating systems – our plan is to invest £ 30million over the next five years to improve the energy efficiency of your homes .
We ’ ve also continued further improvement work on loft and cavity wall insulation and work to external walls to help keep your homes warm and efficient . We ’ re trialling new technology in some of your homes to see if it improves properties that are prone to conditions such as damp , condensation and mould .
We always aim to make the most of our properties but sometimes a repair isn ’ t enough and we have to invest in redevelopment . We have now constructed our first redevelopment scheme at Akeman Court in Cirencester and are continuing the build at our second development at Fortey House in the Cotswolds . A dedicated team will work on redevelopments over the next few years , identifying - with your help - other potential sites where redevelopment could be the best solution .
6 CUSTOMER ANNUAL REVIEW 2015