Customer Annual Review 2014 - Page 7

CUSTOMER ANNUAL REVIEW 2014

7

Tell us how it really is

We want to bring you services that you would recommend to your friends and family, but we can only do this with your feedback.

We are proud to say that last year we found that 89.5% of you would recommend your neighbourhood as a great place to live and over 91% of you would recommend Bromford to a friend.

Our focus this year is to give you more ways of getting in touch and telling us how it really is, so you will see more chances to give us feedback, which could even see you win £100 in our monthly prize draw.

We also have our Bright Ideas Hotline, a dedicated voicemail for you to leave your ideas for an improvement or even an idea for a new service. Have you got feedback for us now? Head over to 'how can I give feedback?’ and get started straight away!

– the results

To better

understand how we

have performed for you

this past year, take a look at our infographic which details how we have done and how we are working

to improve the

services.

Click to

view our full performance infographic

View our

feedback infographic

here.