Customer Annual Review 2014 - Page 6

CUSTOMER ANNUAL REVIEW 2014

6

As part of the Customer Annual Review, we want to be completleyy transparent with how we're doing.

It’s been a big year for Bromford and we’ve seen some great results and stats. For example, did you know we’ve taken over 300,000 of your calls in our contact centre? Or that we've provided support to over 8600 customers who don't live in our homes?

We’ve pulled together some of the numbers in this years Performance Infographic, covering everything from community safety to repairs, employment support, to the amount we’ve invested in your homes.

Bromford's performance

2013/14

Bromford exists to inspire and help both our customers and ourselves to be the best we can be.

We've picked out some of the key highlights for how we've done in the last 12 months.

View our

performance infographic

here.