Current Pedorthics September-October 2017 - Vol.49, Issue 5 - Page 22

Are you as good as your customers want you to be? "Here's my third radical statement: extraordinary customer service is what the patient or customer says it is." "Never be afraid to take a hard look at how you do things and adjust them when they are no longer producing positive results." interview them about their experience. Never be afraid to take a hard look at how you do things and adjust them when they are no longer producing positive results. It’s time to hone in our people skills as much as our scientific skills. 20 Pedorthic Footcare