Operational Statistics
Total number of enquiries — 21, 314
Total enquiries:
Number of days open:
Total of Individual Contacts:
Face to Face Interviews:
Telephone Interviews:
Other forms of contact:
2018 2017
21, 314
24,490
Enquiries about volunteering:
221.5 219
12, 540
11, 878
615
47 11,423
10,250
1,112
61
226 205
Breakdown of Client Income Types - Period 01 Jul 2017 - 30 Jun 2018
NS Newstart Allowance
4172
DP Disability Support
2876
PP Parenting Payment
977
NI No Income
505
NF Newstart + Family Benefit 235
CP Carer Payment
204
YA Youth Allowance
174
AG Age Pension
113
FA Family Tax Benefit
98
WC WorkCover
51
WC
Cover
WC Work
WorkCover 51
FA
FA Family
Family Tax
Tax Benefit
Benefi 98
AG Age Pension 113
YA Youth Allowance 174
CP Carer Payment 204
NF NF Newstart
Newstart plus
plus Family
Family Benefit
Benef 235
NI No Income
505
PP Parenting Payment
977
DP Disability Support
2876
NS Newstart Allowance
4172
0
500 1000 1500 2000 2500 3000 3500 4000 4500
Breakdown of Individual Contacts - Period 01 Jul 2017 - 30 Jun 2018
2018
2017
01 Monday AM
915
1475
02 Monday PM
2219
1069
03 Tuesday AM
933
1142
04 Tuesday PM
1612
831
05 Wednesday AM 926
1580
06 Wednesday PM 1858
1192
07 Thursday AM 78
237
08 Thursday PM 1480
1351
09 Friday AM
814
1534
10 Friday PM
1705
1012
Grand Total
12540 11423
2500
2000
1500
1000
500
0
2018
Community Support Frankston
2017
|
Annual Report 2018
9