CSF AR2018 Annual Report - Final-2018 - Page 9

Operational Statistics Total number of enquiries — 21, 314 Total enquiries: Number of days open: Total of Individual Contacts: Face to Face Interviews: Telephone Interviews: Other forms of contact: 2018 2017 21, 314 24,490 Enquiries about volunteering: 221.5 219 12, 540 11, 878 615 47 11,423 10,250 1,112 61 226 205 Breakdown of Client Income Types - Period 01 Jul 2017 - 30 Jun 2018 NS Newstart Allowance 4172 DP Disability Support 2876 PP Parenting Payment 977 NI No Income 505 NF Newstart + Family Benefit 235 CP Carer Payment 204 YA Youth Allowance 174 AG Age Pension 113 FA Family Tax Benefit 98 WC WorkCover 51 WC Cover WC Work WorkCover 51 FA FA Family Family Tax Tax Benefit Benefi 98 AG Age Pension 113 YA Youth Allowance 174 CP Carer Payment 204 NF NF Newstart Newstart plus plus Family Family Benefit Benef 235 NI No Income 505 PP Parenting Payment 977 DP Disability Support 2876 NS Newstart Allowance 4172 0 500 1000 1500 2000 2500 3000 3500 4000 4500 Breakdown of Individual Contacts - Period 01 Jul 2017 - 30 Jun 2018 2018 2017 01 Monday AM 915 1475 02 Monday PM 2219 1069 03 Tuesday AM 933 1142 04 Tuesday PM 1612 831 05 Wednesday AM 926 1580 06 Wednesday PM 1858 1192 07 Thursday AM 78 237 08 Thursday PM 1480 1351 09 Friday AM 814 1534 10 Friday PM 1705 1012 Grand Total 12540 11423 2500 2000 1500 1000 500 0 2018 Community Support Frankston 2017 | Annual Report 2018 9