CSF AR2018 Annual Report - Final-2018 - Page 3

Contents 4 6 7 8 9 Message from the Chair and Manager Treasurer’s Report Emergency Relief Program Emergency Relief Statistics Operational Statistics 10 Governance Board of Management 12 Trustees Board of Trustees for Material Aid Trust Fund 13 14 15 16 17 18 19 20 Staff Recognition of Service Volunteer Commitment Finding the Right People People — Our Main Resource CSF Casework Case Studies Volunteer Stories 21 Information and Resources Brochures, IT, Databases, Public Internet Access 22 28 30 31 32 33 34 36 Reviews From some of our clients... “Great organisation supporting the community.” “A wonderful welcoming place with staff and volunteers who try to help all clients in need.” “Thank you for treating me with respect, for helping me, and for showing me where I was going wrong financially. In one simple meeting I made major headway and shouldn’t find myself in that position again. Thank you again.” “Your worker was lovely, caring, kind and made me feel welcome and accepted without judge- ment. I think she deserves a huge XMAS bonus.” Reaching our Community - Through Services, Projects and Partnerships Civic Reception, 50th Anniversary Working Together Frankston Community Appeal Acknowledgements — Community Appeal 2017 Supporters Photoboard Supporters CSF Photoboard How You Can Help Community Support Frankston @CommunitySupportFrankston | Annual Report 2018 3