Information and Resources
Information Technology
IT Support and Databases
The IT Team is crucial in maintaining the agency’s IT
resources. Special thanks to Daniel Fenn for his major
contributions in keeping CSF’s hardware, software and IT
plan on track, and to Barrie Holloway for maintaining CSF’s
data systems, which are vital for our reporting requirements
and ongoing funding. Barrie was instrumental in developing
CSF’s revised database that was launched in 2018.
Administration
CSF has a dedicated team of specialist volunteers that
assist with our data, client and other information input and
management. A lot of work has gone into updating some of
our internal database standard operating procedures over
the past 12 months, and while there’s too many people to
name we appreciate all your time and efforts.
Brochures
Since the cessation of funding for the Special Projects
Coordinator role at CSF, a small team of volunteers have
continued to look after the content management of our 35+
community information brochures and www.frankston.
net website, which receives in excess of 100,000 hits each
year. CSF has been proactive with training and engaging
new and existing volunteers to assist with CSF’s information
management, including Work for the Dole participants.
Each year CSF prepares, produces and distributes
approximately 20,000 brochures. These are taken by our
clients and are also made into special information kits, which
are distributed to community agencies, schools, doctors
clinics, houses of worship and community centres. The
most sought after brochures are related to Food, Groceries
and Meals Support, Assistance with Bills, No Interest Loans,
Emergency Accommodation and Homelessness Support.
Social Media
CSF uses social media platforms such as Facebook and
Twitter to engage with the local community. We regularly
promote the agency’s services and other programs, share
good news, items of interest and use digital media to
acknowledge and thank our supporters.
CSF continues to admin the following Facebook pages with a
growing amount of followers now exceeding the thousands:
Community Support Frankston
Pets in the Park Frankston
Frankston Community Appeal
Public Internet Access
CSF has a commitment to provide free Internet, Office
software and web-based email access to the agency’s
clients. Computer users can type resumes, apply for jobs
online, print bank statements, contact Centrelink or friends
and family through social media.
Community Support Frankston
Social media platforms are a great way to engage with our
community and provide opportunities for awareness raising
and promotion. More importantly, they also provide an
opportunity for people in need of help to reach out to us,
ask and find out more about our services.
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Annual Report 2018
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