CSF Annual Report 2017 CSF Annual Report - 24.10.17 FINAL - Page 9

Operational Statistics Total number of enquiries — 11,174 Total enquiries: Number of days open: Total of Individual Contacts: Face to Face Interviews: Telephone Interviews: Other forms of contact: Enquiries about volunteering: 2017 24,490 2016 11,174 219 215.5 11,423 10,250 1,112 61 7,137 5,551 1,549 37 205 164 Breakdown of Individual contacts - Period 01 Jul 2016 - 30 Jun 2017 Row Labels Grand Total 01 Monday AM 1475 02 Monday PM 1069 03 Tuesday AM 1142 04 Tuesday PM 831 05 Wednesday AM 1580 06 Wednesday PM 1192 07 Thursday AM 237 08 Thursday PM 1351 10 Friday AM 1534 11 Friday PM 1012 Grand Total 11423 1600 1400 1200 1000 800 600 400 200 0 Monday Tuesday Wednesday Thursday Friday AM PM Breakdown of major client issues July 2016 — June 2017 2016-2017 ACCOMMODATION 1895 EDUCATION 297 EMPLOYMENT 254 HEALTH 2883 INCOME 1851 LEGAL 686 PAPERWORK 250 SUPPORT SERVICES 429 TRANSPORT 481 DEBT/UTILITIES 1226 2015-2016 1250 101 285 1857 1311 467 140 355 308 825 Community Support Frankston TRANSPORT 5% SUPPORT SERVICES 4% DEBT/UTILITIES 2016-2017 ACCOMMODATION 12% 19% EDUCATION 3% EMPLOYMENT 2% PAPERWORK 2% LEGAL 7% INCOME 18% HEALTH 28% | Annual Report 2017 9