CSF Annual Report 2017 CSF Annual Report - 24.10.17 FINAL - Page 5

to exemplify the inclusive service wrap around at CSF, with co-location of Good Shepherd financial counsellors, extension of the Centrelink community outreach worker now spending a full day at CSF (due to service demand) and the monthly optometry clinic and mental health legal service (through our relationship with Bolton Clarke). A particularly concerning statistic is that 57% of clients presenting for support at CSF self- disclose problems with their mental health. As brilliant as our volunteer community workers are, CSF is not a specialist service, but we often find that o ur volunteers are picking up the slack in service gaps. Over the reporting period, we have had an increase in acute team call-outs for the likes of client mental health-related problems (including suicide ideation). Rather than turning people away, CSF has embraced its status as a major ‘soft entry’ point in Frankston for people in need of support beyond material aid assistance. Our hosting of large community events - such as the Frankston Homelessness Week and Anti- Poverty Week events - is helping to unite more services and people needing them. CSF is thankful for the crucial in-kind and staffing support that Frankston City Council provides as our longest-standing partner and supporter. We also wish to acknowledge the support of the R E Ross Trust and the Frankston Magistrates’ Court for their contributions to CSF’s Emergency Relief program. We acknowledge the Federal Government Department of Social Services for the Emergency Relief Grant funding. It was a great opportunity for CSF to host federal treasurer, Mr Scott Morrison MP, and the local federal member for Dunkley, Mr Chris Crewther MP, earlier this year and to discuss the front-line service impacts of decreased ER funding and the widening service gaps that our clients are falling through. A big welcome to Amy Lee who recently assumed the role of volunteer case manager, in which she provides short-term intensive support to clients with complex needs. Now in the final stages of her neuropsychology studies, Amy is one of a number of CSF volunteers who balance study, work and other commitments with their volunteering roles. took place earlier this year which not only raised much needed funds and awareness for CSF but spread the important message of ‘homeless not hopeless’ through the interactive ‘creating change pods’ that told real-life stories of CSF clients who had fallen on rough times and who were helped by CSF’s volunteers and services. The Frankston Community Appeal had its most successful fundraising year to date and was significantly assisted by some very generous donations, events and more sustainable fundraising ventures such as the Frankston Festival of Lights. Congratulations to CSF’s Joshua Hamilton for receiving the IMPACT volunteering ‘Frankston Volunteer of the Year’ (youth category) award at the Mayor’s Picnic in October 2016. Thanks to the Rotary Club of Frankston Sunrise who commenced building works on our shed structure at the beginning of January and who continue to support this project to completion. We also thank Hocking Stuart Frankston who have partnered with CSF to provide a monthly donation to sponsor a bulk of our costs for our ‘free hot meals vouchers’, providing meal support for those without cooking facilities and for the donation of our defibrillator unit. Finally, we extend our thanks and admiration to all of CSF’s volunteers, leadership team members, paid staff and board of management for all the hard work and dedication that goes into making our internal culture so special. Your professionalism and energy for helping those less fortunate than the majority in Frankston make CSF such a real and respected service. Thank you. Sue Smith Steve Phillips Thanks to Bayside Shopping Centre (Vicinity Centres) for the ‘Creating Change Campaign’ that Community Support Frankston | Annual Report 2017 5