CSF Annual Report 2017 CSF Annual Report - 24.10.17 FINAL - Page 18

CSF Casework Figure 1 provides a summary of outcomes for these 7 cli- ents. A positive outcome indicates that the client’s goals were met or that they had been referred to a service who were suited to help them work towards their goals. A par- tial positive outcome indicates that the client remained en- gaged with the casework process and was working towards their goals, while early disengagement indicates that the cli- ent disengaged from case work prior to successful efforts to address their needs or goals. Figure 1. Volunteer Caseworker, Amy Overview This year saw the re-establishment of the CSF casework service, with the caseworker role undertaken by Amy Lee in a volunteer capacity. Amy joined CSF in early 2017 as an interviewer before transitioning to the caseworker role in May (2017). Through relevant work experience and university placements, Amy has experience working with a wide variety of clients, including those with complex presentations. During the first two months of the re-established casework service, a total of 11 clients were referred to Amy. Of these, 4 clients (36%) did not attend their initial casework appointment and/or could not be followed up. The current report thus reflects the remaining 7 clients that Amy engaged with in a casework capacity. The time waited from referral to a client’s first casework session ranged from 0-8 days, with 3 days being the average. Most clients worked with Amy for multiple sessions (up to 5) during the relevant period, with 3 remaining actively engaged with the service at the end of the financial year. Figure 1 provides a summary of outcomes for these 7 clients. A positive outcome indicates that the client’s goals were met or that they had been referred to a service who were suited to help them work towards their goals. A partial positive outcome indicates that the client remained engaged with the casework process and was working towards their goals, while early disengagement indicates that the client disengaged from case work prior to successful efforts to address their needs or goals. 18 Support provided Table 1 provides an overview of the types of support provided to casework clients this year. Financial brokerage was provided for 2 casework clients, providing payment for accommodation costs and car registration. This totalled $496 across the two clients. In addition, we provided food parcels to all but one of the casework clients, along with various other forms of ER. The casework service also provided other forms of support and assistance to its clients. These included collaborative goal setting, supportive listening, budgeting, referral to appropriate support services, and advocacy with support and consumer service on behalf of clients. Table 1. Types of support given to 7 clients. Support Type % of clients receiving Total Amount Financial brokerage 29% Food Parcels 86% Emergency Relief Food vouchers 43% Meal vouchers 14% Laundry vouchers 14% Telstra vouchers 0% Fuel 14% Kmart vouchers 14% Chemist letters 0% Referrals 29% Advocacy : Support Services 14% Advocacy :Consumer Service 57% Budgeting 29% The measure of a community is how it treats its most vulnerable members $496 12 occasions $170 $30 $45 $0 $30 $75 $0