CROSS Magazine Issue 06 | Page 89

C R OSS Workshop A actual usage. He gradually gained the experience and knowledge of service design from the lectures, the tasks, and working in a group of multidisciplinary and multicultural participants. Christoph Merdes J un ior I nforma t ion A rchit ect a t SinnerSchrader, Germany. Christoph actively participated in both the workshop and the conference and he found the Eastern perspective of service design the most interesting, having different levels of service flow in the service blueprint. 89