C R OSS
Workshop A
AS-IS
1 .Donators just place the unwanted clothes into the recycle bins. The reclaim agencies have the staff c o l l e c t , a r ra n g e , s o r t , package, and distribute to those who need. 2.There is no reward regulation. Donators do not gain equivalent reward as the clothes they donate.
TO-BE
1 .Activities like sorting and packaging of the clothes are all done in the convenient store by the donators , reducing the burden for reclaim agents. 2. Point card allows donators to accumulate credits.
Key of the procedure
Service blueprint
Contextbased activity model
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