CROSS Magazine Issue 06 | Page 76

C RO S S Workshop A II. Activity design After having all the requirements of the stakeholder collected, we may proceed to the activity design. The purpose of this procedure is to recognize what activity should be included in the main service procedure. We may use service blueprint as a tool in this procedure. For example, the procedure of clothes donation may include activities like donators throwing the clothes into the recycle bin, staff recycling and sorting the clothes, and acceptors receiving the clothes. The activities involved in the donation procedure can be illustrated in the service blueprint as shown in figure 4. 76