C RO S S
Conference DAY 2
Akira Kondo
Approaches of Japanese Business Organization for Service Innovation Design.
In the for th keynote speech, “Approaches of Japanese Business Organization for Service Innovation Design”, Dr. Akira Kondo from Hitachi Intermedix Co. Ltd., demonstrated several examples of new business management models in Japan which adapt themselves to the service economy. He also mentioned the ongoing struggle to combine the traditional business models and the modern ones to create innovation. He shared a similar view as Professor Shih, that a holistic paradigm shift is needed to bring the whole society to an innovation-led society. “In principle, if we want to create innovation, we have to prepare the change, the holistic one, where people from every layer, the upper, middle, to the lower level of management, to have the same mindset and move together.”
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