Cowes Harbour Commission Annual Report 2016-2017 | Page 18

Marketing Development Core Policy Provide and invest in marine services and facilities that are market- led and customer focused, adding value to the “Cowes offer” and maintaining a commercial return for CHC and our stakeholders. Cowes Harbour Commission (CHC) delivers a range of commercial marine services to complement those available within the harbour and Solent area. CHC is self-financing and has a policy to invest in developing marine services that are strategically important for the harbour, and particularly where it is evident that other private sector parties are reticent to invest. Any surpluses from these marine service activities are then ploughed back to support the provision of harbour services, enable port developments, and deliver stakeholder dividends for the long-term benefit of all harbour users and stakeholders. They are also important in reducing the reliance on harbour dues. It is CHC’s policy to aim to deliver excellence in customer service satisfaction, value for money, and to ensure transparency in managing competition between CHC’s marine businesses and stakeholder businesses in accordance with MTP (Modernising Trust Ports) Guidance. Kingston Marine Services Harbour maintenance and commercial marine contract service provider. cowesharbourcommission.co.uk/kingston_marine_services Kingston Marine Boatyard Extensive boatyard facilities, with 40t boat hoist. Commercial units to lease. cowesharbourcommission.co.uk/kingston_marine_boatyard Shepards Wharf Marina Visitor and residential marina, Dry Sailing Centre, and The Sugar Store Events Centre. cowesharbourcommission.co.uk/shepards_wharf_marina Cowes Harbour Moorings Annual licenced moorings, visitor and event moorings. Cowes Harbour water taxi service. cowesharbourcommission.co.uk/cowes_harbour_moorings Cowes Harbour Fuels Deep draught fuel pontoon on the River Medina, 200m south of the Chain Ferry. cowesharbourcommission.co.uk/cowes_harbour_fuels 18 cowesharbourcommission.co.uk /cowesharbourcommission @cowesharbour