Salons AROUND THE WORLD Dedicated to Excellence: Lucinda Ellery and Her Hair Extensions Studio in London CosmoBiz Salon goes global to introduce world-renowned hair salons abroad. O ur very first stop is Lucinda Ellery’s Hair Extensions Studio. Lucinda and her dedicated team have been providing professional hair extensions since 1984 and are currently serving clients in four locations: London, Manchester, Edinburgh and Los Angeles. Her premium-quality hair extensions and know-how have attracted many high profile clients from around the world. You can find more information on her salons and services at www.lucindaellery.com What is your ultimate goal in life? To bring joy and happiness and to control the experience of my own life, which I think, is my responsibility, through my thoughts, my words and my actions. What is your beauty background? Did you start as a hairstylist? When I was 3 years old I loved standing my dolls up and styling their hair, from the first time I could lift up a brush and a pair of scissors! I still remember the tears when I chopped my doll’s hair and it didn’t grow back the next day. I guess you could say it’s always been my passion. What is the “tone” of your salons? How do you want customers to feel when they walk in the door? Often our clients are anxious, nervous, distressed and traumatized and to see their joy and that of their family and friends when they emerge like butterflies is truly amazing. This is all created in a private bespoke studio where they can relax and be pampered. They should feel that they have walked into a sanctuary, a haven, where there is no judgment only love and support, this is the tone of my salons. What motivated you to get into the hair extensions industry? My love of hair and wanting to be a mermaid, even though I didn’t have much hair of my own. You’ve worked with many celebrities. Can you share some stories with us? My favorite story is Barbara Windsor, British icon, remembering her mother saying to her she [had] 9 hairs and a nit! (An English expression meaning your hair is very fine or thin.) 48 COSMOBIZ SALON SEPTEMBER 2014 What is unique about your salons? Lucinda Ellery salons are exclusively women only. We work to create beautiful, stunning heads of hair no matter what our clients present us with. It’s a true lifestyle choice. What do you do to improve customer care? Constantly research how to provide them with joy and happiness. We have an amazing team who work tirelessly to ensure our clients are always receiving exceptional customer care. We are constantly training and monitoring our service levels which are always a pleasure as our angels thrive on going an extra mile for our clients.