Colleague Satisfaction
We want our colleagues to enjoy working for the Accord Group, in fact we want them to be proud
about it. We are already on an employee engagement journey and will continue to look at ways in
which we can ensure our people feel valued, empowered and accountable. We will also ensure
that conditions such as fair pay and entitlement are consistently and openly reviewed and we
are firmly in support of paying above the National Minimum Wage increasing to National Living
Wage. Furthermore we shall review our employee benefits scheme to widen opportunities such as
discounted shopping, lifestyle and health offers.
To drive the organisation forwards we continue to develop our people and ensure that all staff have
training relevant to their role and access to opportunities such as our Leadership Programme which
targets aspiring managers right up to Director level training.
Delivery:
n Ensuring a committed and involved workforce who are able to contribute fully and who
deliver on targets to achieve the Group’s objectives
n Continue to deliver on promises on Fair Deal, exceeding the Minimum Wage and building
on journey to the Living Standard
n Ensure on-going review of the Management Charter
n Implement the new approach to coaching and mentoring
n Develop the Leadership Development Programme, widened to include different tiers of
ambition and experience ‘growing our own’.
Governance
Strong governance is more crucial than ever before and our Group Board and local Board
members remain engaged in key strategy, performance and risk analysis. We shall review the
governance structure to ensure it is fit for the future and our succession planning strategies to
ensure we have the right skills in place for the future of the Group.
Delivery:
n Board consideration of options appraisal of existing structure and potential alternatives to
help deliver the business.
n Consultation with customer, stakeholders and funders as required
n Implementation of a Group-wide Governance Strategy
n Further specialist training and development for NEDs
n Peer reviews/Board to Board meetings
n Ensuring regular dialogue with regulatory bodies.
Corporate Strategy 2016-2018
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