Corporate Publications BOPDHB Orientation & Information Booklet | Page 50

Values-based Attitudes and Behaviours
Manaakitanga
Attitudes and behaviours
We want to see
Outcome
Everyone we come into
contact with will feel…
Attitudes and behaviours
We don’t want to see
Compassion
Cares about other people. Has empathy and understanding.
Is calm and reassuring. Protects people’s dignity. Cared for and respected Is rude, bullies, intimidates or humiliates. Creates anxiety.
Doesn’t act if someone’s dignity is suffering.
Treats everyone with respect regardless of their views, role or
background. Value differences. Culturally competent. Treated with respect
and cultural sensitivity Disrespectful, judgmental, makes assumptions about people.
Gossips or talks behind people’s backs. Rough behaviour.
Notices, acknowledges and appreciates people’s efforts and
achievements, gives praise, making people feel valued. Valued and engaged Criticises people’s efforts, takes people for granted, makes
people feel undervalued, belittled or inadequate.
Shares knowledge and information openly and honestly,
clearly explains and updates people on what’s happening. Clear about what’s happening Withholds knowledge and information, leaves people confused
or in the dark.
Takes time to listen to others, is interested in their views.
Invites people to ask questions and share concerns or ideas. Listened to Doesn’t listen, talks over people, dismisses or puts people
down, makes decisions without consultation.
Involves patients, whānau and colleagues as equal partners.
Builds teams and relationships to achieve the best outcomes. Involved in a partnership model Doesn’t trust or involve people in things that affect them.
Excludes, overrides, micro manages.
Friendly, polite, approachable, warm. Introduces themselves.
Creates a happy environment. Smiles when appropriate. Positively welcomed Ignores people, snappy or aggressive tone of voice or
behaviours, ‘rushing’ and saying “I’m too busy”.
Shows kindness. Is attentive to people’s needs, supportive,
helpful and willing. Often goes the extra mile for people. Supported, so they would want
to be cared for or work here Passes the buck, says ”it’s not my job”, unsupportive, does not
take responsibility and leaves work for others.
Respects people’s time. Plans ahead and co-operates so
things run smoothly. Looks for efficient ways of doing things. We are flexible and efficient,
and use resources wisely Often late. Leaves people waiting unnecessarily or puts people
under pressure with unrealistic timeframes.
Chooses to take a positive, will-do attitude. Looks for solutions.
Uses positive words and actions to good effect. Part of a positive culture
of high achievement A negative attitude, often moaning, complaining or grumpy.
Focuses on problems.
Aims for the best results, always learning, developing skills,
knowledge, and ways of doing things, and helping others to. Things are always improving Assumes they know best, resists change, not interested in
learning or developing. Happy with ‘good enough’.
Consistently follows agreed, safe, best-practice. Safe Inconsistent, cuts corners, closed to new evidence.
Seeks, welcomes and gives constructive feedback, speaks up
when they have a concern, coaches others’ behaviour. We are role models who
are open to feedback Blames. Closed to feedback. By not speaking up about poor
behaviour or unsafe practice they condone it.
All-one-team
Responsive
Excellence
July 2017
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