Conversations Catalogue: Canada Feb. 2016 - Page 41

Coffee Culture The product being offered is hardly ever as important as the people (both clients and employees) involved. Coffee (in the case of Starbucks) is just the tangible revenue mechanism, not the guiding reason for success. Learn how to apply the Starbucks paradigm shift—from coffee to people—to your business. WHAT YOU’LL BE COVERING • Discuss the power of passion in an organization and why the passion does not have to be the product. • Look at the people we interact with and how we might better serve them. • Examine the power of saying “Yes” by default, rather than saying “No.” • Consider the idea of “community” and how a product can be secondary if the experience is exceptional. “Highly recommend for team building and helping your team recognize their personal strengths.” CONNIE RIDEOUT, THE PAMPERED CHEF The Coaching Mindset We hear a lot about the importance of coaching, but don’t always understand the benefits of increased individual performance, accountability and self-sufficiency, leaving others with more time to do their work. Coaching can be provided by anyone, at any level, if they know the right questions to ask. WHAT YOU’LL BE COVERING • Discuss the benefits of coaching and insights from the book summary. • Brainstorm questions that trigger coaching discussions and find a coaching “code word.” • Use the “New Habit Formula” from the book and discuss real world challenges that could prevent you from embracing a coaching mindset, and how to overcome them. • Discuss coaching practices and where opportunities exist to build a stronger “leaders as coaches” organizational mindset. *Bonus activity for groups where everyone has supervisory responsibilities. WWW.ACTIONABLECONVERSATIONS.COM LEADERSHIP 41