Coffee Culture
The product being offered is hardly ever as important as the people (both clients
and employees) involved. Coffee (in the case of Starbucks) is just the tangible
revenue mechanism, not the guiding reason for success. Learn how to apply the
Starbucks paradigm shift—from coffee to people—to your business.
WHAT YOU’LL BE COVERING
• Discuss the power of passion in an organization and why the passion does not have
to be the product.
• Look at the people we interact with and how we might better serve them.
• Examine the power of saying “Yes” by default, rather than saying “No.”
• Consider the idea of “community” and how a product can be secondary if the
experience is exceptional.
“Highly recommend for team building and helping your team
recognize their personal strengths.”
CONNIE RIDEOUT, THE PAMPERED CHEF
The Coaching Mindset
We hear a lot about the importance of coaching, but don’t always understand the
benefits of increased individual performance, accountability and self-sufficiency,
leaving others with more time to do their work. Coaching can be provided by
anyone, at any level, if they know the right questions to ask.
WHAT YOU’LL BE COVERING
• Discuss the benefits of coaching and insights from the book summary.
• Brainstorm questions that trigger coaching discussions and find a coaching
“code word.”
• Use the “New Habit Formula” from the book and discuss real world challenges
that could prevent you from embracing a coaching mindset, and how to
overcome them.
• Discuss coaching practices and where opportunities exist to build a stronger
“leaders as coaches” organizational mindset.
*Bonus activity for groups where everyone has supervisory responsibilities.
WWW.ACTIONABLECONVERSATIONS.COM
LEADERSHIP 41