Conversations Catalogue: Canada Feb. 2016 - Page 22

Lea Thinking Communication Team Self Management Role & Culture Communication How does human interaction play out in your workplace? This section focuses on specific skills to help your team members become more effective communicators. • Clarity: Reduce the ambiguity, confusion, and frustration that comes about through vague communication. Say more precisely what you mean to say. • Empathy: Communicate in a way that resonates with the other person and develop better listening skills. Throughout Communication and in this particular sub-category, we’ll spend time on sales and how to sell more effectively. (Everyone who has a job is selling something at some point.) • Influence: Learn how to drive behaviour change and form new habits. LIVE WEB COMPLEXITY OF DELIVERY REQUIRED OPENNESS OF TEAM