Conversations Catalogue: Canada Feb. 2016 - Page 17

Corporate Designer When we find something we’re successful at (either as individuals or as companies), we tend to focus our energies there; refining, tweaking and making incremental improvements. The Design of Business shows us the importance of balancing mastery with innovation. WHAT YOU’LL BE COVERING • Explanations of inner growth, outer growth, and the importance of doing both. • Look at the heuristic and algorithmic elements of your team members’ responsibilities. • Encourage innovative thinking by taking a look at your business success (and challenges). • Brainstorm (and make actionable!) creative ways to better serve customers and improve efficiencies. Optional • Staff members are encouraged to commit to try something new this month. “It’s an amazing thing to see someone get that ‘Ah Ha’ moment when the light goes on for them. I love how the conversations bring a team together, and bring some of our more introverted staff out of their shells. Plus, the conversations give our more gregarious staff some time to take the floor as well.” —NEIL SHEPHERD, PRESIDENT / CEO, THE SHEPHERD GROUP WWW.ACTIONABLECONVERSATIONS.COM SELF MANAGEMENT  17