Consumer Bankruptcy Journal Fall 2015 - Page 28

ACTIONS SPEAK LOUDER THAN WORDS IN THE OFFICE By Kevin Chern Managing Partner, UpRight Law / Allen Chern Law “Actions speak louder than words” is more than a cliché: it’s an important reality for any professional who wants to get the most from his staff. The most carefully crafted policies and job descriptions will only take you so far. Consciously or unconsciously, your employees will take their cues from your behavior, not your handbook. A 2013 Zenger Folkman report based on data collected from more than 100,000 employees concluded that “the quickest and most reliable way of increasing employee satisfaction and commitment is to provide employees with a more effective leader.” That’s you. Unfortunately, many professionals unwittingly send the wrong message, inadvertently training their employees to behave unproductively. First and foremost, be the employee you want others in your practice to be. Regardless of the expectations you spell out, few employees will be more committed to the success of your business and the welfare of 28 CONSUMER BANKRUPTCY JOURNAL your clients than they perceive you to be. Some of the key ways in which your actions will impact the morale, commitment and productivity of your employees include: Attitude: Any employee with a negative attitude can adversely affect the whole staff, and your attitude carries the greatest weight. If you adopt a can-do, solutionoriented outlook, for example, your employees will follow suit. If you’re defeatist, they’ll accept defeat. If you tackle a busy day with determination, your emp