Connect Summer 2017 - Page 5

CONTENT T H E I N N O VAT I O N I S S U E 15 CONNECTING THE DOTS Experience the Effectiveness of Customer Journey Mapping THE EVOLVING 8 LANDSCAPE OF CORPORATE LEARNING BENEFITS 7 OF SLOW AND STEADY BUSINESS GROWTH 22 BOOK REVIEW: Define a Culture of Creativity With The Innovator’s Mindset THE 19 MILLENNIAL FACTOR YOUR 3 REJUVENATE BUSINESS STORY Executive Editor Michael V. Greisler mgreisler@snb.com // 845-369-8482 Creative Director Victoria R. Carlson Designer Caitlin Rozell Managing Editor Dave Chlastosz Contributing Writers Jordan Dickenson, Fritz Lenneman, Loral Pepoon, Hope Shores, Anne Songy, Laura Jane Walker, Angela Williams Photographer Andrew French PRODUCED BY LIFT1428 FOR STERLING NATIONAL BANK ZEN TO YOUR 18 BRING OFFICE SETTING RISE OF 23 THE FLEXIBLE WORKING RANKED BY FORBES’ 2017 “AMERICA’S 100 BEST BANKS” // CONNECT INNOVATION SUMMER 2017 // SNB.COM | 5