Connect Spring 2019 | Page 15

SALES + MARKETING MORTGAGE WAREHOUSE FINANCING Independent Mortgage Banks’ Increased Market Share Creates Increased Demand for Residential Mortgage Warehouse Financing SINCE THE FINANCIAL CRISIS of 2008, residential mortgage lending has gone through a lot of changes. One big change was that many depository banks decreased their mortgage production lines of business or closed that line of business entirely. This was due to increased regulatory costs that resulted in lower efficiency ratios, combined with losses, fines, and unwelcome press as a result of historical expanded underwriting criteria that contributed to the financial crisis. Further, the lucrative private securitization market all but dried up as the industry relied on “plain vanilla” underwriting requirements of the agencies (FNMA, FHLMC, and GNMA). These factors resulted in a substantial increase to IMB market share, which now accounts for over 60% of the total $1.6+ trillion industry. Since IMBs, by definition, are non-depositories, they rely on third-party warehouse financing lines of credit, which are provided by both depository banks and broker dealers. Warehouse lines are generally one-year facilities that are fully collateralized by the underlying mortgage note. Although a warehouse facility is one year, each advance is generally less than 30 days. Mortgage loans are sold on a loan-by-loan basis to investors or aggregated in bulk sales to investors, or an originator can co-issue FNMA, FHLMC, or For more information GNMA securities to be about residential sold into the secondary mortgage warehouse market to a variety of lending, read Sterling investors. Warehouse National Bank’s white lenders control the collateral and flow paper, “5 Things of funds during the to Look for in a funding and purchase Residential Mortgage period, finally providing Warehouse Lender” leftover proceeds to the online at connect.snb. IMB after the com/warehouse. warehouse lender is fully paid. COMPUTERS VS. CLOSERS IT’S WISE TO CONSIDER how tech- nology, automation, and artificial intelligence will impact our future, but should we fear for our sales jobs? While phones, homes, and automated customer service calls become more and more intelligent, the necessity for a human touch in sales experi- ences is as important as ever. As technology will inevitably continue to change the way salespeople reach their customers and generate leads, all signs indicate that robots will never be able to fully replace talented salespeople— here’s why. A HUMAN TOUCH OR A ROBOT’S POKE? People’s purchasing behavior often defies logic, especially when it comes to major investments and costly busi- ness partnerships. Through empathy, emotion, and energy, a human sales- person can produce an angle and gain the trust required to satisfy someone’s “incomputable” needs. AN OPPORTUNITY OR AN ENCROACHMENT? The best salespeople will incorporate new innovations into their work, not be gradually replaced. They will recognize how technology can help them gain access to leads, spaces, and insights to improve their output. NEW SALESPERSON OR NEW SALES TOOL? It is believed the average salesperson spends 80% of their time qualifying leads and only 20% closing. Many of the automation features of sales are created to cut through the busy work so closers can get down to closing. Machine learning and data analytics may also reveal which tactics will increase the productivity of the sales team. If you’re interested in learning about sales experts and why they’re poised to gain the most from sales assistance technology, continue reading at connect.snb.com/sales. RANKED ONE OF FORBES' BEST BANKS OF 2019 // CONNECT STRATEGY SPRING 2019 // SNB.COM 15