“To promote professionalism in my brokerage, we educate
and communicate with every customer, whether buyers or
sellers, about the entire buying/selling process that they will
be embarking on! We feel that when our customers are fully
aware of what is happening, what they are expected to do,
and what they can expect from us, our transactions go very
smoothly.”- Jacob Meyer, The New Home Spot
“It is my belief that increasing professionalism is not
possible without the broker’s direct involvement. In 2013,
I implemented a process in my company where I talk to
new customers of my agents via phone or a quick email.
I introduce myself, confirm that they are in capable hands
with their Realtor®, and if they had any questions, I provide
them my direct phone number. After each transaction, I
follow up with the customer and conduct a quick “quality
assurance” call to ensure everything went smooth and that
they are raving fans of both the Realtor® as well as the
brokerage. I ask the customer to then provide a testimonial
or recommendation on our referral management system. In
my world, my customer is the Realtor® in my office and my
role is to be the ambassador to every Realtor’s® customer!”
- Jason M. Jakus, NextHome Advisors
and accountable for knowing what is right and then doing it.
We take pride in ourselves, our work, our accomplishments,
and our reputation. We are a forward-thinking organization
encouraging new ideas, creativity, and education, embracing
technology and the exploration of new products and
services. We dedicate time, talent, and financial support to
strengthen the communities in which we live and serve.”
- Jeff Miloff & Gary Aubuchon, Miloff Aubuchon Realty
“One of our core values is the belief that we must continually
learn. Because we are committed to this and believe strongly
in developing professional Realtors®, we offer an education
rebate on an annual basis for our associates who earn
advanced designations. We encourage advanced training
from our industry associations and industry experts. We also
use every opportunity when we hold meetings and bringing
in speakers or via email to share market data with our team.
When it comes to our rental department, we’re bringing in
trainers for guest services, customer service and our rental
staff. Our commitment is to always provide a high level of
proficiency in our market area and a better experience for
our customers.” - Cici Arango, Royal Shell Real Estate
“In the early eighties, I decided the best way to determine the
professionalism of my agents was to consult their clients and
custo