Empowering Frontline Staff
THROUGH “ UPSKILLING ”
Upskilling , or providing training and learning opportunities to your employees , provides them with the skills they need to thrive in their chosen field of work while adding significant value to your company .
While many assume that upskilling exists for individuals looking to be promoted within the company , it ’ s important to remember that when it comes to your frontline staff , or individuals who must be physically present to do their job , there ’ s a world of opportunities to be found through upskilling . Read on to learn more about how continuous and intentional upskilling can benefit your company .
Î EMPOWERMENT : Providing your employees with valuable skills , whether it be training in a new process or technology being implemented or offering opportunities that build knowledge and skill , gives them the ability to play an active role in increasing productivity and building efficiency .
Î RETENTION : Helping your employees gain skills builds trust , allowing them to realize that management sees them as worthy of being invested in . Proper training can also increase the ease with which work is completed , resulting in a more enjoyable work experience , improving employee happiness .
Î IMPROVEMENT : Intentional upskilling of current employees provides a clear understanding of which skills and training provide the most ‘ bang for your buck ’ when it comes to employee efficiency and productivity , allowing you to better plan future training for new employees .
UNLOCKING EFFICIENCY
THROUGH PROCESS AUTOMATION
EFFICIENCY IS KEY to increasing productivity and saving money . Streamlining processes and improving efficiency is necessary for any company looking to stay at the top of their game . If you ’ re exploring process automation to give your business the edge it needs , start with these three steps .
1 . IDENTIFY WHICH PROCESSES WOULD MOST BENEFIT FROM AUTOMATION . From employee management , such as automatic scheduling and company-wide communications , to core processes within individual roles , such as data entry and analysis or regulatory reporting , process automation can be found in a variety of fields and skillsets . In fact , 50 percent of work already performed could be automated , according to McKinsey Global Institute ’ s 2017 report , “ Jobs Lost , Jobs Gained : Workforce Transitions in a Time of Automation .” Consider what level of work automation will be right for you and your business .
2 . DETERMINE HOW PERFORMANCE ( OR SUCCESS ) WILL BE MEASURED . There is more to a successful automation than improving employee efficiency . Consider the end goal of the process and quality of the results once automated , employee experience and happiness , implementation and maintenance costs — all important KPIs that are unique to your business .
3 . TEST FOR SCALABILITY . Sustainable transformations require the time and assets to make a full adjustment to the work process , along with individuals with the necessary capabilities to create and maintain automated systems company- and project-wide . Beginning with a small team of cross-functional employees , provided with the appropriate training , can confirm value and provide a roadmap for scaling up .
From specialized products and services to dedicated account support , Sterling National Bank ’ s team of experts can support your goals to increase efficiency in your business . Contact your Sterling relationship manager or call 855.274.2800 to learn more .
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