Conference News March 2019 - Page 23

day’s or a fair s pay challenge but in the last 12 months our members (that includes tour operators, hotel chains, attractions and restaurants) have repeatedly told us that finding staff, particularly those with proficient language skills, is now their single biggest issue. “Over a third of staff in the inbound tourism industry are from the EU and their language and customer service skills are vital when meeting and working with our inbound visitors and negotiating with overseas operators. However, many of these staff earn under £30,000 and restricting this pipeline of workers could see tourism businesses start to suffer and fail. We urge the Government to re-think the salary level for our [mainly leisure] industry.” Many of UKinbound’s members have also reported that job applications for positions across the tourism industry were significantly down in 2018, with members at the recent AGM predicting the downward trajectory to continue in 2019. Members claim it was normal to receive ‘20 to 30 applications per position’, but this figure has dropped to five. Pay rises for some However, data from the 2019 Reed Hospitality & Leisure Salary Guide suggests that some roles within the industry are seeing pay