Conference News April 2018 - Page 55

55 Tech Focus Getting back on track Inntel's technology helps rail operator manage disruption eetings and travel management company Inntel has developed a technology-driven support system that could help rail operators manage both the administration and cost of any claims for consequential loss. Train operators were asked to update and publish clearer guidelines explaining their liability for traveller compensation by 11 March 2018. As rail companies rewrite their terms and conditions to offer further support for their passengers during disruptions, this must lead to some challenges for them both financially and operationally. Currently, inconvenienced rail passengers are advised to claim compensation through the delay repay scheme, entitling them to refunds depending on length of delays, the type of ticket purchased and ultimately the rail operator responsible for the disruption. However, the scheme doesn’t account for additional costs incurred by rail delays, such as taxi fare, emergency accommodation or losses to business. Inntel has designed and delivered a solution which enhances their long standing offering to UK rail companies for a high speed rail operator enabling them to support any travellers affected by cancelled or delayed trains in the UK or Europe. The ground-breaking technology solution provide