Comstock's magazine 1218 - December 2018 - Page 28

n LEADERSHIP OFFICE CULTURE OVERHAUL Change is messy and difficult — try these 8 steps for updating office culture BY Jessica Kriegel WHETHER DUE TO TOXIC CULTURE, in- effective leadership, poor results from an employee engagement survey, lack of trust or high levels of attrition, many organizations will find themselves ask- ing how to strategize culture change at some point. But even the most well- crafted strategy is no match for en- trenched cultural norms. As the popu- lar saying goes, “Culture eats strategy for breakfast.” 28 | December 201 8 I describe organizational culture as a messy web of systems, processes, roles, communication practices, as- sumptions, attitudes, goals and per- sonalities. Oh, and there isn’t just one culture. Depending on the size of your organization, there could be thousands across departments (which is perfectly normal). Culture is embedded in every aspect of the organizational system. Ev- ery little change within the system has repercussions — some obvious and oth- ers less so; some immediate and others long-term. As a result, organizational culture change cannot happen on its own. LEADING CULTURE CHANGE Organizational culture changes only through a series of small adjustments over time. It is not a short-term cam- paign involving a couple of emails, a