Community Insider Spring 2018 - Page 32

when someone is particularly helpful or goes above and beyond. Everyone wants to feel appreciated, so show genuine appreciation when someone does something well. Be like Switzerland by avoiding politics and gossip, as these kill relationships. Instead, practice active listening. These are the habits that encourage strong relationships. Dee Waite is Regional Manager of San Diego for Packard Management Group, and has been managing homeowners associations in the San Diego area since 2010 Mutual Respect – “I speak to everyone in the same way, whether he is the garbage man or the president of the university.”– Albert Einstein. Treating others with respect, whether it be the board president of the HOA or the chronically delinquent homeowner who seems to always be between jobs, makes them more likely to treat you with respect. When there is respect, input and ideas are heard and valued. This makes it easier for solutions to be developed based on collective knowledge and insight. impact others. Take a few minutes, or even hours if the situation allows for it, to ensure your words are brief, informative, factual, and fair before sending that response email. Dr. Laurence J. Peter said it best, “Speak when you are angry and you’ll make the best speech you’ll ever regret.” of focusing on differences. Make the first effort to improve a troubled relationship. These relationships may never turn into a romance, but can at least be made less tense. Open Communication - whether by email or face to face in a meeting, the better and more effective the communication, the richer the relationships. All good relationships depend on open, honest communication. Consider the method of communication as well as the message itself. The English theologian, educator, and philosopher Joseph Priestly once said “The more elaborate our means of communication, the less we communicate.” Celebrate Diversity - don’t only accept but welcome diverse people and opinions. Consider the views of others and factor their insights into decision making. “Many relationship problems are rooted in a communication breakdown. These can be as simple as not really hearing what the other person is saying, because we get caught up in our own fixed perspectives.”- Sumesh Nair. Make sure to truly listen and not just wait for your turn to speak. Step outside of yourself and put yourself in someone else’s shoes. Most Associations are a melting pot of different cultures, backgrounds, and lifestyles. If we have to live and work together, we might as well grow together. Mindfulness - this doesn’t mean meditate while chanting “ohm”, this means taking responsibility for words and actions. Mindful people watch what they say and how they say it, and they don’t allow their own negative thoughts and moods to In association life there will be those that are especially difficult to get along with or relate to but that can’t be avoided. It is essential to maintain a courteous relationship despite the difficulty. Try to look for areas of common ground instead Now that we know that association life is built on relationships, and the ingredients that make up positive relationships. What can be done to build better relationships? Keep the focus on collaboration, communication, and conflict resolution. Devote time to relationship building, whether by incorporating brief team building activities into board meetings, hosting social events encouraging neighbor interactions, or simply asking questions to get to know the wants and needs of the other person to gain a better understanding of their perspective. Show your appreciation 32 | SAN DIEGO COMMUNITY INSIDER SPRING 2018 How will you fund your next association project? Get custom financing that’s perfect for your budget and your association. No deposit relationship required. Let us find the financing that’s right for you. Call me today! 171258 Brendan Concannon Vice President 619-261-6643 866-800-4656, ext. 7480 brendan.concannon@ Member FDIC Equal Housing Lender WWW.CAI-SD.ORG | 33