City Manager's Annual Report Annual Report 2018 | A Year In Review | Page 51

#IamPSL - OUR STORIES
Routine Call
Becomes Life
Changing
They found that she was living
in deplorable conditions due to
It started as a routine call.
financial constraints after the death
Port St. Lucie Police Officers
of her husband. She was unable to
responded to a home on SW
maintain her home or living conditions.
College Park Road to perform
Sergeants Matthew Wood and John
a welfare check on a female.
Holman found community support
and resources for the elderly woman,
by arranging to have her car towed by Tow Boys,
repaired by Limitless Auto and parts donated
by Bennett Auto. Terry Owen, Victim’s Assistant
Coordinator, identified outside resources available
to assist the resident with community services.
Officer Martin Ghobrial coordinated with Lowe’s to
provide assistance by donating appliances to her.
They also contacted the Neighborhood Services
Department and other community businesses to
aid in various maintenance services she needed
for her home. What started as a routine call turned
into a transformative experience. Their actions
epitomize the notion of superior customer service,
as well as the overwhelming compassion shown to
a disadvantaged citizen.
Top Building Inspector
in the State
Almost every week, Condane Rolle’s supervisors
in the Building Department get a message or note
praising his dedication to customers. So, it was no
surprise when the City learned that Condane was
named the state’s 2018 Building Inspector of the
Year by the Building Officials Association of Florida
Condane, a mechanical inspector and plans
examiner, received this honor based on dedication
to cross-training and his commitment to excellent
customer service. Over the last two years, he
has also taken on the task of cross-training other
inspectors and he, himself, began cross-training to
be an Electrical Inspector. This award is presented
to a member who consistently demonstrates the
qualities of integrity, professionalism and dedication
in his or her service to the profession.
CITY OF PORT ST. LUCIE 2018 ANNUAL REPORT
51