City Manager's Annual Report Annual Report 2018 | A Year In Review

HI We value ethics, integrity, and honesty as moral principles that are the foundation of public trust and confidence. New Communications Handbook Helps Departments Work Together The Communications Department is dedicated to aligning with the City’s Strategic Plan, establishing a brand, increasing awareness of the City’s message, programs and events through a variety of mechanisms including media, social media, the website, as well as engaging the community. The Department works to provide accurate, clear, concise, and transparent information to residents, businesses, visitors and interested parties. In 2018, the Department created a Communications Policies and Procedures Manual to ensure communications efforts are ethical and collaborative. This guide helps coordinate and manage the communications activities of the City. It ensures branding accuracy of messaging, consistency and timelines in relaying information to employees, departments, members of the media, citizens and the public at large. Procurement Implements Best Practices Procurement Management achieved the goal of being awarded the National Institute of Government Purchasing Outstanding Agency Accreditation Achievement Award. This award recognizes agencies that lead the public procurement profession through the implementation of best practices. In 2018, the division followed the highest ethical standards and implemented new best practices for real estate surplus and the associated policies and procedures. It also developed and implemented a new web-based automated surplus processing form to streamline processes, while supporting paperless functions. Building Department Launches Mentorship Program Photo: Riverwalk Boardwalk The City’s Building Department recently created and implemented a one-of-a-kind Mentorship Program. The goal of the program is to involve senior staff in assisting, guiding, motivating, coaching and sharing experiences with staff. Through this mentorship program, those with less experience or who are new to the department, can garner valuable information and training from their mentors. Mentees have the opportunity to shadow a mentor and attend meetings such as site plan review and contractors examining board meetings. Because mentoring has been a major topic of construction trade associations, building officials conferences, contractor meetings and board meetings of industry professionals, this unique program was launched.

City Manager's Annual Report Annual Report 2018 | A Year In Review | Page 30