City Manager's Annual Report Annual Report 2018 | A Year In Review

CUSTOMER SERVICE Easy Access to Goods and Services In direct response to customer and community feedback and a City Council-approved policy, staff at the Port St. Lucie Civic Center implemented the “Open Catering” and “Pre- Approved Vendor” programs. The programs offer rental clients easy access to a list of local businesses providing goods and services to help them successfully and easily plan and carry out their events. All vendors are prescreened for license and insurance requirements. Building Department’s Software Serves 150,000+ Customers PANDA, the Building Department’s permitting software system, designed by the Information Technology and the Building Departments, turned five years old in 2018. By the end of 2018, more than 150,000 permits were in the system and of those, more than 25,000 were web-based permits. Additionally, more than 300 modifications have been implemented since the launch of PANDA on November 5, 2013. The newest updates include computerized scheduling of over 450 daily inspections and routing optimization for each inspector. This tool analyzes the group of inspections assigned to each inspector and creates the most efficient route. Routing is in real- time, includes traffic delay notifications and alerts contractors of anticipated inspection times. These tools enable inspection staff to reach maximum efficiency in time management. Comments from contractors at stakeholder meetings, as well as online and commercial project surveys, consistently show PANDA makes this easy and convenient for customers. 24 CITY OF PORT ST. LUCIE 2018 ANNUAL REPORT

City Manager's Annual Report Annual Report 2018 | A Year In Review | Page 24