City Manager's Annual Report Annual Report 2018 | A Year In Review | Page 19

CUSTOMER SERVICE
City Creates New
Facilities Maintenance
Department
As the City of Port St. Lucie continues to grow, the
demand for services provided by all of its departments
is growing as well. Frontline departments must give full
attention to service delivery to meet the daily needs of
the public.
Transforming
Becker Road
After staff conducted public workshops and solicited
input and feedback from those who live along Becker
Road, the City Council approved plans outlining the
future development potential of this corridor. The Council
approved changes to the future land use designations on
this major corridor in the southern part of Port St. Lucie.
These changes allow property owners to assemble lots
for conversion to office, limited commercial, multi-family
or mixed use. As part of this effort, design standards
specific to Becker Road also were adopted, to improve
the quality of the development on this road that connects
the Florida Turnpike with Interstate 95.
A map outlining the new
land-use designations can
be found at
www.cityofpsl.com/becker.
Coming out of the recession and into a rebounding
economy, the needs of citizens are growing too. City
management is committed to enabling those departments
to have a direct focus on customer service by freeing
them of previous facility maintenance obligations. Those
are now handled by the new Facilities Maintenance
Department.
The Facilities group, which includes professionals in
the building maintenance trades, works throughout
the City’s government buildings. Staff is restoring
our government’s facilities by addressing deferred
maintenance and preventing these types of maintenance
issues from reoccurring. This dedicated team also
manages all contracts with vendors, providing a wide
array of needed services from landscaping to facility
hardening and bracing for future weather events.
The Facilities Maintenance Department has already
demonstrated its value by taking on the challenge of
keeping the City’s buildings and grounds safe and well
maintained, enabling other departments to pay full
attention to their primary focus, which is to serve the
citizens of Port St. Lucie.
CITY OF PORT ST. LUCIE 2018 ANNUAL REPORT
19