Coaching World Issue 7: August 2013 - Page 43

likely to blow up at the people around him. Steve’s coach asked him to think about these emotional triggers and consider his usual reaction, as well as the impact this reaction had on people around him. (The 360 assessment provided useful context here.) Steve observed that his frustration first showed up in his body, with a tensing of the shoulders followed by a clenching of fists, and he was able to come up with several new, more constructive ways of responding to his triggers. Richard tracked his emotions on an hour-by-hour basis over the course of the week. Like Steve, he identified some patterns to his emotional responses, and came to the session feeling that his self-awareness was significantly heightened. He realized he felt resentful when people asked him to do things outside his job description, manipulated when asked to tackle low-priority tasks and paralyzed when asked to take on other people’s responsibilities. Richard and his coach brainstormed together to explore new responses to these requests and design new actions, such as setting boundaries and priorities. He even began to experiment with saying “no.” well-developed, while also working toward a theoretically sound coaching practice that empowers our clients’ own S+EI growth and development. Dr. Laura Belsten, MCC, is a Leadership and Executive Coach; a Social + Emotional Intelligence Certified Coach; and a graduate of the Coaches Training Institute, Coach U and Corporate Coach U. She is the founder and executive director of the Institute for Social + Emotional Intelligence, and the author of the Social + Emotional Intelligence Profile (SEIP)® and the “Sage & Scholar’s Guide to Coaching Emotional Intelligence.” She is also the co-editor of the “Proceedings of the First ICF Coaching Research Symposium.” Laura’s work in S+EI is based on the latest research, and all programs, tools and exercises available through the Institute are evidence-based, grounded in research, and scientifically validated and tested. In addition to her work with the Institute, Laura coaches executives and leaders to reach their highest levels of success through her private executive coaching practice of 15 years, CEO Partnership—Coaching Executives + Organizations. Connect with Laura on her website at; via email at; on LinkedIn or Facebook. You can also call her at +1.303.838.1100 or toll-free at +1.888.804.COACH (2622). S+EI is squarely in the public consciousness and offers a promising area of growth for coaches. With literally hundreds of tools for assessing and developing S+EI at our disposal, coaches can ensure that our own S+EI competencies are In a 2007 case study published in the journal Salespeople at L’Oreal trained and coached in S+EI “Organisations & People,” Sue Jennings and Dr. brought in $2.5 million more annually in sales Benjamin R. Palmer report that Sanofi-Aventis, a French than their counterparts in a control group that did pharmaceutical company, saw a $2 million-plus-per- not receive coaching, Lyle M. and Signe M. Spencer month increase in sales after providing S+EI training report in “Competence at Work: Models for Superior and coaching to sales representatives in a development Performance” (1993). group as compared with sales reps in a control group which did not receive the training and coaching. FOR COACHING AND TRAINING PROGRAMS THAT ADDRESS S+EI? Coaching World | August 2013 43