Clearview South August 2013 - Issue 141 - Page 52

CONSERVATORIES Don’t Get Done Get Dom Richard Christie, Chief Executive of the Double Glazing and Conservatory Ombudsman Scheme (DGCOS) appeared on BBC2 consumer rights programme, Don’t Get Done Get Dom on Monday 15th April, advising the show on condensation in conservatories. The show featured a homeowner who had battled with an installer for four years and had employed an independent inspector to find out what was causing their excessive condensation and mould problems. The installer was adamant the condensation was caused by the customer using a washing machine and tumble dryer in the conservatory. Condensation was not covered by their 10-year guarantee and as a result the company advised the room needed additional ventilation. Richard Christie on BBC’s Don’t Get Done Get Dom ‘Condensation was not covered by their 10-year guarantee’ In DGCOS’s experience, condensation can occur in conservatories but, the majority of cases, condensation is not caused by the conservatory itself. They are to do with the way that the conservatory is being used. Richard explains, “Anything that’s going to put moisture into the atmosphere is definitely something that you should avoid doing.” After the BBC2 consumer rights programme intervened, the installer employed an independent inspector who concluded that the customer was not at fault and the company rectified the problems. KOLORSEAL HH 12/04/2012 11:09 Page 1 For more information about how DGCOS investigates complaints and helps homeowners and installers resolve them go to or call 0845 053 8975. The King of Colour PVCu & Glass Colour Coaters We can colour your frames/rooflines, or alternatively, we offer a full Supply, Colour Coat & Delivery Service n n n n n n n 10 day turnaround Same day quote All RAL/BS Colours + colour matching service UV colour stable Guaranteed Windows, Doors & Conservatories Fascias, Soffits, Trims & Rainwater Products TEL: 01924 454856 FAX: 01924 438606 Dale Works, Thornhill Lees ͉䰁]Ёeɭ͡ɔ]Ȁ!T͕ͅլ()ܹ͕լ((()U()Qɕɔ٥ͥЁܹ٥ܵլ((0