Clearview North Feb 2013 - Issue 135 - Page 64

ENERGYEFFICIENCY GUIDANCE TO CONSUMERS As part of the initiative, the OFT also has produced the following guidance for consumers buying energy efficiency products (as outlined on p62): • Take your time in making a decision: If you are promised a ‘special discount’ or ‘time limited’ offer don’t be tempted to sign up straightaway. Shop around with different businesses to make sure you get a good deal. Remember: you can ask a salesperson to leave your home at any time • Double check the facts – Check the product is suitable for your home, whether you are eligible for any grants towards the cost of installation, and the basis of any claims about potential energy savings or benefits. Only agree to go ahead if you’re entirely satisfied. • Know what you are signing – Check whether you are signing a contract or just agreeing to a survey or a quote. Give yourself enough time to read all the paperwork, and ask questions if you are unclear about anything. Don’t sign if you are unsure about doing so. • Know your cancellation rights – Where you buy on your doorstep or in your home and you spend more than £35, you usually have seven calendar days to change your mind and cancel, and can get back any money