Clearview National September 2017 - Issue 190 - Page 124

Fire Safety & Security Leading the Way in Fire Glass Solutions Fire Glass UK Limited is a market leader for fire rated and other specialist glass, offering a supply only service or a specialist glazing service tailored to your needs. » » WITH ITS HEAD OFFICE IN THE heart of the Midlands and five Branches nationwide, Fire Glass believes it is the UK’s only choice when it comes to fire rated or speciality glass – thanks to its wide coverage, product range and well stocked branches which ensure the company can deliver the glass customers need, when they need it - and at the right price. A company spokesman said: “Fire Glass is a company customers can trust. We provide a high-quality product teamed with excellent customer service and consistent, reliable technical advice. “Now more than ever it is important for customers and project managers to be able to engage fully with all those associated with the construction of a build to ensure that all critical elements during the construction can be checked - not only against the original design but against fire safety standards. We know that every project has a commercial pressure but at Fire Glass we believe that this shouldn’t adversely impact on the design or compromise safety. “We are fully accredited and have a bespoke Integrated Management System that is continuously audited to improve processes and procedures, ensuring all standards, accreditations and certifications that we hold are met or exceeded. We recently successfully passed the audit for ISOs 14001:2015, 9001:2015 and Construction Products Regulations for EN 1279 and 12150 and 124 » S EP 2017 » CL EARVI E W- UK . C O M we are already working towards achieving the new ISO 45001 standard when it is introduced. “We are Certifire accredited for product certification (including for our own products such as our modified toughened glass) and are also Firas accredited for the installation of fire certified glass. In addition, we are CHAS accredited and hold the Constructionline accreditation as well as being members of the Glass and Glazing Federation. “In short, we fully meet building regulations standards which is in itself very important, and along with everyone else in the industry we are closely following the independent review into building regulations and fire safety. But at Fire Glass we also do more; we work with our customers to provide solutions to their project’s needs. We go the ‘extra mile’ and believe in finding solutions rather than creating problems. “When an architect doesn’t want to change the specification, then we will work with our customer to find a solution that complies with requirements AND one that works within the existing design. As well as working in collaboration with our key suppliers, we work with third-party certification firms and will provide technical data and advice to support non-standard projects. “We volunteer performance data to our customers because we are confident in delivering. Our Customer Satisfaction Questionnaire data shows an average feedback score of 95% year-to-date rating us as either ‘Good’ or ‘Excellent’ across all areas: responsiveness, professionalism, technical support, product quality, delivery, competitiveness and overall service. Integrity goes a long way in this market and we lead by example. Through our direct action, hard work and dedication, our brand has become one customers know they can trust. We are customer-focused and provide a one-stop shop for customers, providing a service that responds to their fire rated and specialist glass needs. “Whatever stage you are at with your project, from feasibility, estimating or already on site – we are here to help. We can add value to your business. “We have a clear, focused and defined strategy for moving our business forward and an innovative improvement and development programme which demonstrates our commitment to continuous improvement in our own production, the wellbeing of our staff and the health of the sector as a whole.”