Clearview National September 2017 - Issue 190 | Page 124

Fire Safety & Security
Leading
the Way in
Fire Glass
Solutions
Fire Glass UK Limited
is a market leader for
fire rated and other
specialist glass, offering a
supply only service or a
specialist glazing service
tailored to your needs.
» » WITH ITS HEAD OFFICE IN THE
heart of the Midlands and five Branches
nationwide, Fire Glass believes it is the UK’s
only choice when it comes to fire rated or
speciality glass – thanks to its wide coverage,
product range and well stocked branches
which ensure the company can deliver the
glass customers need, when they need it - and
at the right price.
A company spokesman said: “Fire Glass is
a company customers can trust. We provide
a high-quality product teamed with excellent
customer service and consistent, reliable
technical advice.
“Now more than ever it is important for
customers and project managers to be able
to engage fully with all those associated with
the construction of a build to ensure that all
critical elements during the construction can
be checked - not only against the original
design but against fire safety standards. We
know that every project has a commercial
pressure but at Fire Glass we believe that this
shouldn’t adversely impact on the design or
compromise safety.
“We are fully accredited and have a
bespoke Integrated Management System that
is continuously audited to improve processes
and procedures, ensuring all standards,
accreditations and certifications that we hold
are met or exceeded. We recently successfully
passed the audit for ISOs 14001:2015,
9001:2015 and Construction Products
Regulations for EN 1279 and 12150 and
124 » S EP 2017 » CL EARVI E W- UK . C O M
we are already working towards achieving
the new ISO 45001 standard when it is
introduced.
“We are Certifire accredited for product
certification (including for our own products
such as our modified toughened glass) and
are also Firas accredited for the installation of
fire certified glass. In addition, we are CHAS
accredited and hold the Constructionline
accreditation as well as being members of the
Glass and Glazing Federation.
“In short, we fully meet building regulations
standards which is in itself very important,
and along with everyone else in the industry
we are closely following the independent
review into building regulations and fire safety.
But at Fire Glass we also do more; we work
with our customers to provide solutions to
their project’s needs. We go the ‘extra mile’
and believe in finding solutions rather than
creating problems.
“When an architect doesn’t want to change
the specification, then we will work with our
customer to find a solution that complies with
requirements AND one that works within
the existing design. As well as working in
collaboration with our key suppliers, we work
with third-party certification firms and will
provide technical data and advice to support
non-standard projects.
“We volunteer performance data to
our customers because we are confident
in delivering. Our Customer Satisfaction
Questionnaire data shows an average
feedback score of 95% year-to-date rating
us as either ‘Good’ or ‘Excellent’ across
all areas: responsiveness, professionalism,
technical support, product quality, delivery,
competitiveness and overall service. Integrity
goes a long way in this market and we lead
by example. Through our direct action, hard
work and dedication, our brand has become
one customers know they can trust. We are
customer-focused and provide a one-stop
shop for customers, providing a service that
responds to their fire rated and specialist glass
needs.
“Whatever stage you are at with your
project, from feasibility, estimating or already
on site – we are here to help. We can add value
to your business.
“We have a clear, focused and defined
strategy for moving our business forward and
an innovative improvement and development
programme which demonstrates our
commitment to continuous improvement in
our own production, the wellbeing of our staff
and the health of the sector as a whole.”
www.fireglassuk.com